RideOn is a computer/phone application for placing and receiving taxi ride requests. The RideOn App connects passengers who have registered with RideOn service providers with available registered Drivers. The Ride-On global concept limited company is duly registered with registry code, 1499842 and is registered in 2018. Its operation is limited to states in Nigeria. All services and rights therein are RideOn property.
The terms herein and the use of our service does not convey any right to you for reference or use in any manner of RideOn company names, logos, product and service names, trademarks or granted unlimited license in respect to services.
1. USE OF RIDEON APP
1.1 To use this RideOn App requires the customer to install the software, register and maintain a user account. Upon registration, the mobile number of the customer/client linked to the user account and address to the Database.
You must be 18 years and above in other to obtain an account.
Account registration requires you to submit to RideOn your personal information such as your name, address, mobile phone number and age, as well as at least one valid payment method (via, a credit card or accepted payment partner).
There is a need to maintain accurate, complete and up-to-date account information, failure to do so or having an invalid or expired payment method on file may result in your inability to access, use and enjoy RideOn services.
1.2 MODE OF PAYMENT:
The customer/client may elect or choose whether he or she wishes to pay in cash, debit/card or via mobile payment for the transportation service to the driver. Once a payment mode is selected, the user cannot opt out at that instance.
Where any issue or complaints arises, it can be forwarded to our support team via email or by calling our support line +2348108651021. The support line shall only be available on weekdays 09.00am to 17.00pm.
2. CONDITIONS APPLICABLE TO MOBILE PAYMENT
- Who receives payment when making payments?
- Who forwards the received payment to the transportation service provider.
- Whether or not there would be a service fee.
- Disclosure (Display) of the service fee on the App?
- Agency through which the intermediation of card payments in the RideOn App is carried out.
- Who bears responsibility for malfunction, if any of card payments?
- Resolution of Disputes in event of any. (ARBITRATION).
- Inquiry lines.
- Response period – (ie within business hours).
- Deemed fulfillment of obligation by the customer.
The obligation of the customer in front of the transportation service provider shall be considered fulfilled as of the moment when the payment order is given for the payment of funds into the RideOn bank account.
RideOn shall not be responsible for the excesses of the customer’s payment order.
3. ORDERING OR DETERMINATION OF TRANSPORT SERVICE
- Where RideOn user orders a vehicle and the driver has confirmed the receipt of service, then the transportation is considered pre-ordered.
- cancelling/terminating the use of an ordered transportation is considered to be the case where the driver has been notified about the receipt of an order and the RideOn user waives the use of the service after a notice has been received.
- Termination/cancelling the use of an ordered transportation is also considered to be the case where the RideOn user of people whom the transportation was ordered fail to appear in the vehicle within 10 minutes of the time when the driver notified them about the arrival of the vehicle in its destination.
- Penalty fee in event of cancellation shall be N400
- Instances where the payment of penalty fee may be waived. (e.g where the user notifies the driver about cancelling the service within 10 minutes of receiving such notification).
- REVOCATION OF RIGHT TO USE THE RIDEON TRANSPORT SERVICE
RideOn has right to revoke the right to use the app if the user has waived/cancelled the use of transportation service on three successive instances in one 24 hour period.
In this case, the App notified the user about the number of cancellation and after waiving the 3rd time RideOn cancels the usage right.
RideOn usage right can be terminated for up to two months, after which the user ca reactivate his/her user account by contacting the team/support lines via email.
Access to the use of the App can also be revoked or the basis of harassment, providing false information/allegations and engaging in any criminal activities.
4. USE OF THE RIDEON APP:
- The mobile app enables persons requiring transport services to find a reliable driver closest to them.
- The use of the app is based on a non-exclusive license issued by RideOn. The license valid for a non-limited period and is free of charge for customer, in event of the default as regards the software functionality RideOn shall endeavour to correct them as soon as possible, however functionality of the app may be restricted due to occasional technical errors and we are not able to guarantee unlimited faultless functioning of the app at all times.
- RideOn pledge non liability for any loss/losses incurred as a result of the RideOn app not functioning or not being usable in the desired manner.
- In the event that the Customer’s right to use the app is cancelled, the corresponding non-exclusive license referred to above shall be repealed.
- “RideOn” is primarily a link between customers and transportation service providers, thus RideOn cannot bear responsibility for the quality or defects of the service of Drivers, as they are not employees of RideOn and for this reason, we are not able to guarantee consistently accurate and faultless provision of transportation services located through RideOn.
- “RideOn” does not constitute an offer or brokerage of transportation for customers. The app is not a means for organizing the provision of transportation services rather a means of locating an available customer. RideOn is also not an agency service for finding customers for transportation providers.
- Customer/Consumer’s right of refund (withdrawal) does not apply to RideOn orders.
- A rider/customer must not be less than 18 years of age to be eligible to register and ride. Where he/she is below this age, he shall be accompanied by an adult. “RideOn” shall not be held liable for unaccompanied minors.
- RideOn is set up for the purpose of empowering car owners, riders and helping people move from one location to another. It does not move or parcel or transport goods and “RideOn shall not be held liable for any missing or undelivered parcels.
- Items lost and recovered by the drivers shall be taken to RideOn registered office for safe keeping and the customer has 2 days to come and retrieve same, afterwhich RideOn will not be held liable for them.
- IMPLIED ACCEPTANCE TO THE FOLLOWING CONDITIONS UPON REGISTRATION
- Where in any case of transfer of the business or the database, RideOn shall be entitled to transfer the rights and conditions arising from this licence agreement.
- RideOn accepts only 2 modes of payments, either by cash or card.
- RideOn does not guarantee the integrity of the driver, but shall ensure that only drivers who have integrity and are respectful of their profession and customers use the RideOn App. Any customer who experience poor transportation service may notify the company responsible for the service supervisory authority or our support team referred to herein below.
- Where at anytime we receive a complaint, which has an element of the Commission of a crime by a transport service provider, we shall without further delay inform the Nigerian Police of such incident and ensure that the allegations complained of are diligently investigated.
5. WHETHER OR NOT THERE WOULD BE DISCOUNT CODE, REWARD FOR REFERALS AND WHEN SHALL IT APPLY.
- RideOn shall reward riders with reasonable discount code for every new customer they invite to use the app.
Discount code shall apply only when the card payment option is selected.
- For the reward code to be valid, the new rider must use RideOn mobile payments for the first ride.
- RideOn may if it deem it fit void any discount codes and block riders accounts whom he suspects to involve in fraudulent activities and charge the rider for the damages caused.
6. PAYMENT .
- You understand that use of the Services may result in charges to you for the services or goods you receive ("Charges").
Rideon will receive and/or enable your payment of the applicable Charges for services or goods obtained through your use of the Services. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, tolls, and/or surcharges including a booking fee, municipal tolls, airport surcharges or processing fees for split payments.
6.1 SECURITY AND PCI COMPLIANCE
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The country where RideOn Global Concept will be applicable is Nigeria.
These General Terms set forth the main terms and conditions applying to and governing the agreement between you (hereinafter referred to as “Driver”) and RideOn regarding usage of the RideOn Driver’s App for the purpose of providing Transportation Services.
In order to provide Transportation Services via using the RideOn App you must agree to the terms and conditions that are set forth below.
1.1 RideOn (referred to as “we”, “our” or “us”) – a private limited company incorporated and registered under the laws of Federal Republic of Nigeria with registration code 1499842 registered office at No. 35, 33 Abakaliki Road, G.R.A, Enugu, Enugu State.
1.2 RideOn App- in the meaning of these General Terms, RideOn App refers to the RideOn Drivers App, which the Drivers use to receive and accept requests and manage Transportation Service.
1.3 Customer – a person requesting Transportation Services by using the RideOn mobile application.
1.4 Driver or you – the person providing Transportation Services via the RideOn App. Please note that you may register the account either as a legal or a natural person.
1.5 General Terms – the terms and conditions provided in this document.
1.7 Fare- the fee a customer is obliged to pay you for provision of the Transport Services.
1.8 RideOn Fee- the fee you are obliged to pay to RideOn for the right to use the RideOn App. RideOn Fee consists of a fee per each customer order you have completed.
2. ENTRY INTO THE AGREEMENT
2.1 Prior to using the RideOn App you must sign up with RideOn by providing the request information in the signup application and uploading necessary documentation as required by RideOn on the website. Upon successful completion of the signup application RideOn will provide you with a personal account accessible via the user name and password that you have chosen. By clicking the “Sign up” button located at the end of the signup application, you represent and warrant that:
2.1.1 According to law you are entitled to enter into an agreement with RideOn, use the RideOn App for providing Transportation Service.
2.1.2 You have carefully studied, fully understand and agree to be bound by these General Terms, including all your obligations that arise as provided herein.
2.1.3 All the information you have presented to RideOn is accurate, correct and complete.
2.1.4 You will not authorize other persons to use your account nor transfer or assign it to any other person.
2.1.5 You will not use the RideOn App for unauthorized or unlawful purposes and impair the proper operation of the RideOn App.
2.1.6 You will not copy or distribute the RideOn App or other RideOn content without the prior written permission from RideOn.
2.1.7 You will keep your RideOn account accurate and profile information updated at all times.
2.1.8 At all times you will fully comply with all laws and regulations applicable in the state you are providing Transportation Services, including (but not limited to) laws regulating passenger transportation services.
2.1.9 You are neither an employee nor an agent of RideOn Nigeria Limited.
2.1.10 You are obliged to satisfy all mandatory requirements prior to account activation.
2.2 You are obliged to provide your own bank requisites in the course of filling the payment details upon registration. In case you are a legal person, you must insert the bank account of the company.
2.3 After submitting the signup application, you will receive an e-mail with additional conditions that must be met in order to provide Transportation Services. These conditions may include providing criminal records, valid driving license, satisfying certain technical state of the vehicle, completion of a training course. The failure to comply with the provided requirements and conditions will result in termination of the Agreement and right to use the RideOn App.
2.4 Registering the account as a fleet company. Upon concluding a separate agreement with RideOn, a fleet company may itself register accounts to its employees and/or service providers. In such case the fleet company shall be required to ensure that its employees and/or service providers conform to the requirements of these General Terms and any other Agreement and agrees to act in accordance and be bound with its conditions and obligations. The fleet company and its employees and/or service providers shall remain jointly and severally liable for any infringement of the agreement conducted by such employee and/or service provider.
3. YOUR RIGHT TO USE THE RIDEON APP AND THE WEBSITE
3.1 The RideOn App. RideOn allows you to receive requests from the customers interested in using Transportation Services, which you can either accept or ignore at your own choosing. For additional information about the RideOn.
3.2 License to use the RideOn App and the website, RideOn hereby grants you, subject to the provisions of the Agreement, a non-exclusive, non-sublicensable, non-transferable License to use the RideOn and the website according to the terms referred to herein. Regardless of the above and if so agreed separately.
3.3 In course of using the RideOn App and/or the website you may not:
3.3.1 Decompile, reverse engineer, or otherwise attempt to obtain the source code of the RideOn App and/or the Website.
3.3.2 Modify the RideOn App or Website in any manner or form or to use modified versions of the RideOn or Website.
3.3.3 Transmit files that contain viruses, corrupted files, or any other similar RideOn App or programs that may damage or adversely affect the operation of another person’s computer, RideOn Services, Website, RideOn App or hardware or telecommunications equipment.
3.3.4 Attempt to gain unauthorized access to the RideOn App, Website or any other RideOn Services.
3.3.5 The License granted herein revokes automatically and simultaneously with termination of the Agreement. After termination of the Agreement you must immediately stop using the RideOn App and RideOn is entitled to block and delete your account without a prior notice.
3.3.6 Using Driver’s forum and other Website content. RideOn may grant you access to Driver’s forum and other content accessible via the Website. You may not publish, post, upload, e-mail, distribute or disseminate any inappropriate, profane, defamatory, misleading, infringing, obscene, indecent or unlawful content. RideOn may restrict your access to the forums or RideOn App, if you infringe the aforementioned obligations.
4. PROVIDING THE TRANSPORTATION SERVICES
4.1 Your obligations, you hereby guarantee to provide Transportation Services in accordance with the Agreement as well as laws and regulations applicable in the Enugu State where you are providing Transportation Services. Please note that you are fully liable for any violation of any local or international laws and regulations as may arise from providing Transportation Services.
4.2 You must, among else, have all licenses (including a valid driver’s license), permits, car insurances, liability insurance (if applicable), registrations, certifications and other documentation that are required in the applicable jurisdiction for providing the Transportation Services. It is your obligation to maintain the validity of all aforementioned documentation. RideOn reserves the right to require you to present evidence and submit for review all the necessary licenses, permits, approvals, authority, registrations and certifications as well as their renewals.
4.3 You must abide by the traffic regulations at all times. This means, among else, that you may not operate the RideOn App while driving and your car must be fully parked while interacting with the RideOn App.
4.4 You must provide the Transportation Services in a professional manner in accordance with the business ethics applicable to providing such services and endeavour to perform the customer’s request in the best interest of the customer. Among else, you (i) must take the route least costly for the customer, unless the customer explicitly requests otherwise; (ii) may not make unauthorized stops; and (iii) may not have any other passengers in the vehicle other than the customer and the people accompanying the customer.
4.5 You retain the sole right to determine when and for how long you are providing the Transportation Services.
4.6 Costs you incur while providing the Transportation Services, you are obliged to provide and maintain all equipment and means that are necessary to perform the Transportation Services at your own expense, including a car, smart device, mobile data plan etc. You are also responsible for paying all costs you incur in the course of performing the Transportation Services including, but not limited to fuel, mobile data plan costs, amortization of the vehicle, insurance, relevant corporate or payroll taxes etc. Please bear in mind that using RideOn App may bring about consummation of large amount of data on your mobile data plan. Thus, we suggest you to subscribe for a data plan with unlimited or very high usage capacity.
4.7 Fares. You are entitled to charge a fare for each instance you have accepted a customer via the RideOn App and completed the Transportation Service as requested (i.e. fare). The fare is calculated based on default base fare, the distance of the specific travel as determined by the GPS-based device and the duration of the specific travel. In case you are licensed taxi service provider, you may determine the fare based on the taximeter, if you are legally obliged to do so. In such case you must adjust the fare base proposed in the RideOn App to match the actual fare. Please bear in mind that the default base fare is the recommended fare as presented in the RideOn App. The default base fare may fluctuate based on the local market situation. You may negotiate a fare that is lower than the default base fare by sending RideOn a pertinent request. All such requests shall be considered in good faith.
4.8 RideOn may adjust your fare for a particular order completed, if we detect a violation (such as taking a longer route or not stopping the fare meter of the RideOn App after the Transportation Service has been completed) or in case a technical error affecting the final fare is identified. RideOn may also reduce or cancel the fare in case we have reasonable cause to suggest a fraud or a complaint by the customer indicates a violation by you. RideOn will only exercise its right to reduce or cancel the fare in a reasonable and justified manner.
4.9 Customer may pay the fare for the Transportation Service either directly to you or via the Inapp payment as described in herein before. In case the customer pays the fare directly, it is your obligation to collect the fare. In case the customer fails or refuses to pay, RideOn will help you with collecting the fare due, however RideOn has no obligation to compensate the fare.
4.10 Receipts after each successful provision of Transportation Services, RideOn shall create a receipt consisting of the route, fare, time and other relevant information of a particular ride. RideOn might not create and send receipt in case of licensed taxis, depending on the terms agreed. You will be able to access the receipt of each ride from RideOn. Any corrections that you wish to make to fare calculation must be submitted via fare review application accessible on the App. In case fare review has not been submitted, RideOn shall have no obligation to recalculate the fare and reimburse you any error in fare.
4.11 Penalties, in case the customer cancels the request for Transport Services after 3 minutes or does not show up, RideOn shall have the right to request a penalty from such customer. RideOn shall request such penalty only in case of negligent behavior from the customer and shall have the full discretion in deciding whether to collect the penalty or not. In case RideOn collects the penalty, it will keep RideOn fare and the rest of the penalty collected shall be forwarded to you within 14 (fourteen) days as of its collection.
4.12 If in the course of receiving Transportation Service, a customer of its co-passengers negligently damage your vehicle or its furnishin (among else, by blemishing or staining the vehicle or causing the vehicle to stink), you have the right to request the customer to pay a penalty of N10,000 and request compensation for any damages exceeding the penalty. If the customer does not consent to paying the penalty and/or compensating the damage, you must notify of the matter at hand. Any such notification must be presented to RideOn within 24 hours and be accompanied with pictures or other sufficient proof of damages. RideOn will then try to collect penalty and/or relevant costs on your behalf from the customer. However, please bear in mind that RideOn is not taking any liability for direct or indirect damages caused by customers. Also bear in mind that you are not to engage in any fisticuffs with a customer due to any damage, which must have been done to your vehicle by a customer.
4.13 Your tax obligations. You hereby acknowledge that you are obliged to fully comply with all tax obligations that arise to you from the applicable laws in relation to providing the Transportation Services, including (if applicable) (i) acquiring a valid VAT number; (ii) paying income tax, social security tax or any other tax applicable; and (iii) fulfilling all tax registration obligations and calculating and remitting all tax liabilities related to your provision of Transportation Services as required by the applicable law. Additionally, it is your obligation to provide RideOn with all relevant tax information, including (among else) your VAT number. Please not that RideOn may in its reasonable discretion and based on applicable tax law, collect and remit taxes resulting from your provision of Transportation Services and/or provide any of the relevant tax information directly to the applicable government tax information directly to the applicable governmental tax authorities on your behalf.
4.14 Your authorization to issue invoices. If you are using the RideOn account as a business entity, you hereby authorize RideOn to issue itself an invoice on your behalf in order to compensate you for any expenses, referral fees, contractual penalties or other fees that you are due from RideOn upon its issuance, the invoice will be immediately made available to you via the Driver’s Portal.
5. RIDEON FEES
5.1 In order to use the RideOn App, you are obliged to pay to Ridoen fee (i.e the RideOn Fee). The RideOn fee is paid based on the fare of each Transportation Service order you have completed. The amount of the RideOn Fee is made available to you via e-mail, RideOn App, Driver’s Portal or other pertinent means. Please acknowledge that the RideOn Fee may change from time to time. RideOn shall send you a prior notification of each such change.
5.2 You must pay the RideOn Fee and any other fees due to RideOn not later than 2 days from the date of debt. Upon delay with payment of the RideOn Fee, you are obliged to pay a penalty of late payment in the amount of 0.04% (zero point zero four percent) of the unpaid amount per day. You are obliged to cover all costs incurred by RideOn which are related to debt collection activities.
6. IN-APP PAYMENTS
6.1 RideOn may enable its customers a possibility to pay for the Transportation Service via bank card, Business or mobile carrier payment directly in the app (i.e In-app Payment). You hereby authorize RideOn to act as your limited commercial agent solely for the purpose of collecting, on your behalf, the fares, applicable taxes or other fees paid by the customer via In-app payment. You additionally agree that any payments made by the customers via the In-app Payment shall be considered the same as payments made directly to you.
6.2 You may not refuse payment by the customer via the In-app payments, or influence the customer against the use of the In-app Payment. In case you refuse to accept an In-app Payment without just cause, RideOn shall be entitled to charge you a contractual penalty in the amount of N4,000 for every refusal and.or block your right to use the RideOn App in case of repetitive behavior.
6.3 RideOn will regularly transfer the amounts collected as In-app Payments, which have been credited to the RideOn bank account in the preceding week, to your bank account by the 4th day of the following week, but in no case later than within two weeks. The RideOn Fee shall be deducted from your fare. If you request a review of the In-app Payment, then RideOn may transfer the amounts collected after it has concluded the review.
6.4 You are entitled to review In-app Payment reports in the RideOn Driver’s Portal. RideOn will send weekly In-app Payment & Driver’s account balance to your e-mail. The reports will show the amounts of the In-app Payments brokered in the previous week as well as the withheld amounts of the RideOn Fee. The reports will be sent weekly.
6.5 Please note that RideOn is not obliged to pay you the Fare due from the customer if the In-app Payment failed because Customer’s credit card or mobile payment is cancelled or is unsuccessful for reasons not attributable to RideOn. In such case we will help you in requesting the fare due from the Customer, and shall transmit it to you once the customer has made the requested payment.
6.6. Before rendering Transportation Services, you must verify that the service is being actually provided to the customer or that the customer has expressly confirmed that it allows the passenger to ride under its account. If you make a mistake in identifying the customer, and the In-app Payment is charged to a person, who has not been provided or has not approved the Transportation Services, RideOn shall reimburse the customer for the fare. In such case you are entitled to receive the Fare from RideOn. Additionally, for every wrongfully applied In-app Payment RideOn shall be entitled to charge you a contractual penalty up to N4,000.00
6.7 You hereby warrant that you understand that In-app Payment does not supersede the requirements established by the laws and regulations, e.g. your obligation to provide the customer with a receipt printed out on the printer.
6.8 You must notify RideOn of any important circumstances which may affect RideOn’s obligations to collect and distribute the fares paid via In-app Payment.
6.9 Please note that RideOn set off any fares paid via In-app Payment against the RideOn Fees that you are obliged to pay to RideOn.
7. CUSTOMER SUPPORT
7.1 As one of our service, we may provide you customer support regarding using the RideOn.
8. RATINGS AND ACTIVITY
8.1 In order to guarantee high quality service via the application provided by RideOn and provide additional reassurance to our customers, you hereby acknowledge that the Customers may provide you a rating and leave feedback regarding the quality of the Transportation Services that you have provided. Your average rating will be linked to your RideOn account and available to Customers when requesting Transportation Services. The Customer is obliged to provide the ratings and comments in good faith, and if we, in our discretion, find a particular rating or comment to not be in good faith, we may remove it.
8.2 in addition to the rating, RideOn measures your level of activity and provides you with a activity score, which is based on your activity regarding accepting, declining, not responding and completing Transportation Service orders.
8.3 You hereby acknowledge that in order to provide reliable services to Customers RideOn may determine a minimum average rating and a minimum activity score that all Drivers must establish and maintain. If, after a pertinent notification from RideOn, you do not increase your average rating or activity score above the minimum within the prescribed time period, your RideOn account will be automatically suspended either temporarily or permanently. RideOn may reverse the suspension of your account if it is merited by any external circumstances or it is detected that the suspension was caused by a system error or false ratings.
9. MARKED OVERVIEWS AND CAMPAIGNS
9.1 Market overviews. RideOn may send you, via the RideOn App, SMS, e-mail or other means, market overviews in order to increase your awareness regarding when the demand by the customer is highest. Please note that such market overviews are merely recommendatory and do not constitute any obligations for you. As the market overview estimations are based on previous statistics, RideOn cannot give any guarantees that the actual marked situation will correspond to the estimations provided in the marked overview.
10. RELATIONSHIP BETWEEN YOU, RIDEON AND THE CUSTOMERS
10.1 You hereby acknowledge that by providing Transportation services to the Customers, you and the Customer are bound by a service contract, to which RideOn nor its Affiliates are not a party
10.2 RideOn and its Affiliates do not control or direct your provision of Transportation Services. You have the sole right to decide when and for how long to utilize the RideOn App and whether to accept the Customer’s request received via the RideOn App. You acknowledge and agree that you have complete discretion to provide services or otherwise engage in other business or employment activities.
10.3 You hereby acknowledge and agree that RideOn and its Affiliates are merely providers of the RideOn App and its supporting services and do not provide transportation services. By providing the RideOn App. And its Affiliates act as facilitators of transportation service between you and Customer. RideOn may also act as your commercial agent by collecting and forwarding the payments made by Customers for the Transportation Services via the In-all Payment.
10.4 You, RideOn and its Affiliates hereby expressly agree that the relationship between the parties is not an employment agreement, nor does it create an employment relationship between you and RideOn. The parties also agree that no joint venture or partnership exists between you and RideOn. You may not act as an employee, agent or representative of RideOn not bind them to any contract.
10.5 If due to the implication of mandatory laws or other wise, you are deemed as an employee of RideOn, you hereby agree to indemnify, defend and hold RideOn and its Affiliates harmless from and against any claims by any person, entity, regulator or governmental authority based on such implied employment relationship.
11. PROCESSING OF PERSONAL DATA
11.1 Processing your personal data. RideOn collects your personal data such as name, address, telephone number, e-mail address, vehicle information, license plate number and location based information in order to enable the intended functioning of the RideOn App and provide you and our Customers RideOn services. We may also request you to provide your driver’s license and criminal or other necessary records, in order to indentify whether you have qualifications for pursuing this professional activity and safeguarding the contractual relations associated with the RideOn services. We disclose your personal data to Affiliates and other third parties only for the purposes of providing RideOn Services.
11.2 You may at all times request to see, update or remove your personal data, however, please note that if you remove your personal data, RideOn may have to terminate your right to provide Transportation Services. After you delete your RideOn account, RideOn shall delete your personal data, but not before six (6) months has passed as of deleting your account (in case any contractual issues come forth). Certain personal data may be kept for a longer period of time, it so required by the applicable law.
11.3 Transmitting your geo-location and other information to Customers. In order to provide RideOn App. This means that we monitor and track your geo-location and may share your current location via the RideOn application to the Customers in order to provide them the RideOn Services. Additionally we will provide Customers your name, vehicle information and license plate number for your identification and safety reasons. If you would like your geo-location data and other aforementioned information not to be available to Customers. You must close the RideOn App or indicate in the RideOn App that you are currently not looking to provide Transportation Services
11.4 You right to process personal data of Customers. You may not process the personal data of the Customers without the permission of RideOn you may not contact any Customer or collect, record, store, grant access, use or cross-use the personal by the Customers or accessible to you the RideOn App for any reason other than for the purpose of fulfilling the Transportation Service request.
11.5 RideOn the Chief processor which processes personal data of you and the Customers. You act as an authorized processor for the Customer data that RideOn makes available to you. In processing Customer’s data you must oblige with the procedure, manner of and conditions for processing personal data are provided in the Prviacy Policy of RideOn. In case you violate any of these privacy protection provisions, RideOn can terminate the Agreement without notice and claim all costs and potential damages (including brand reputation) related to your infringement of the aforementioned obligations.
11.6 In the event that we receive a compliant from a Customer, which has an element of the commission of a crime by you, we shall promptly make a formal compliant to the Nigeria Police Force against you and shall suspend your RideOn account pending the conclusion of the investigation of the allegations contained in our petition by the Nigeria Police Force. The block of access will be removed once the Nigeria Police Force’s investigation disproves such suspicions.
12.1 The RideOn App is provided on an “as is” and “as available” basis. RideOn do not represent, warrant or guarantee that access to RideOn App will be uninterrupted or error free. As the usage of RideOn App for requesting transportation services depends on the behavior of Customers, RideOn do not guarantee that your usage of the RideOn App will result in any Transportation Service requests. RideOn is not liable for the improper functioning of the RideOn App and any loss or damage that you may incur as a result.
12.2 To the maximum extent permitted under the applicable law, RideOn representatives, directors and employees are not liable for any loss or damage that you may incur under or in connection with the Agreement or as a result of using the RideOn App.
Including but not limited to:
Any direct or indirect property damage or monetary loss;
Loss of profit or anticipated savings;
Loss of business, contracts, goodwill, reputation and any loss that may arise from interruption of the business;
Loss or inaccuracy of data;
Injury or loss of life to a third party or customer arising from your usage of the RideOn App and any other type of loss or damage.
12.3 For avoidance of doubt RideOn does not guarantee the submission of requests by the Customers and can in no way be considered as a person acting on behalf or in the name of the Customers. RideOn will strive to remove unwelcomed users of the RideOn App. However, RideOn is not liable for the actions or non-actins of the Customers of their co-passengers using the RideOn App and shall not be liable for any loss or damage that you may incur as a result of actions or non-actions of the Customers or their co-passengers.
12.4 Please note that you are fully liable for breach of the Agreement and/or any other applicable laws or regulations and must stop and remedy such breach immediately after receipt of a respective demand from RideOn or other authority.
12.5 You are fully liable and shall indemnify RideOn for any/or indirect loss/or damage, loss of profits, expense, penalty, fine that RideOn or representatives may incur in connection with your breach of the Agreement and/or claim by a third party (including the Customer) directly or indirectly related to provision of transportation service. Should any of the Customers present any claims against RideOn in connection with your provision of Transportation Services, then you shall compensate such damage to RideOn in full within 7 (seven) days as of your receipts of the respective request from RideOn.
12.6 You are obliged to comply with all tax obligation you may incur in relation to fulfilling your obligations arising from the Agreement or providing Transportation Services. You shall indemnify RideOn from all tax liabilities, duties, levies, claims and penalties that it incurs as a result of your failure to comply with your tax obligations (including, but not limited to, failure to pay income tax or social security tax).
12.7 In case RideOn is entitled to present any claims against you, then you shall compensate RideOn any legal costs related to evaluation of the damages and submission of claims relating to compensation for such damage.
13. TERM AND TERMINATION
13.1 The condition expressly specified in the general Terms shall enter into force as of submitting the signup application location on the Website/. Each other document that is part of the Agreement shall enter into force once the specific document has been made available to you and you commence or continue providing the Transportation Services, unless prescribed otherwise in the Agreement.
13.2 You may terminate the Agreement at any time by notifying RideOn at least 7 (seven) days in advance, after which your right to use the RideOn App and RideOn Services shall terminate. The Agreement will also terminate upon the deletion of yout RideOn account.
13.3 RideOn may terminate any time and for any reason at the sole discretion of RideOn by notifying you at least 3 (three days) in advance.
13.4 RideOn is entitled to immediately terminate the Agreement and block your access to RideOn App without giving any advance notice in case you breach the Agreement, any applicable laws or regulations, disparage RideOn, or cause harm to RideOn brand, reputation or business as determined by RideOn its sole discretion. In the aforementioned cases RideOn may, at its own discretion, prohibit you from registering a new account or take other necessary steps to stop you from providing Transportation Services.
13.5 RideOn may also immediately block your access to the RideOn App and other Services for the period of investigation, if we suspect an infringement of the Agreement or fraudulent activity from your behalf. The block of access will be removed once the investigation disproves such suspicions. RideOn shall only use the right described herein in good faith.
13.6 RideOn is aiming to provide the highest quality service to all Customers and is monitoring the activity of Drivers in its system. If you fail to meet the minimal service requirements, such as the obligation to possess a certain minimal rating and activity score, RideOn is entitled to immediately terminate the Agreement without giving any advance notice.
14.1 RideOn has the sole right to make changes to any of the documents forming part of the Agreement. Any changes to the Agreement shall enter into force after they have been made available to you via e-mail, RideOn App or Driver’s Portal and you have continued to provide Transportation Services, unless prescribed otherwise in the Agreement.
14.2 In order to amend the General Terms, RideOn shall post a revised version of the Agreement on the Website (http://RideOn eu/legal) and give you at least 14 (fourteen) days prior notice. If you continue to use the RideOn App, you shall be deemed to have accepted the revised conditions.
15. APPLICABLE LAW AND COURT JURISDICTION
15.1 The Agreement shall be governed by, and construed and enforced in accordance with the laws of the Federal Republic of Nigeria.
15.2 Any dispute that may arise in connection with this Agreement, whether with respect to its existence, validity, interpretation performance, breach, termination or otherwise, shall be settled by way of negotiations. If the respective dispute resulting from the Agreement could not be settled by the negotiations, then the dispute will be finally solved by the appropriate court in the Federal Republic of Nigeria.
16. CONTACT INFORMATION
16.1 You are obligated to immediately notify RideOn of any changes of your contact information and guarantee to keep the contact information accurate and up to date.
16.2 The contact information of RideOn is available at the Website.
17. FINAL PROVISIONS
17.1 If any provision of the Agreement is held to be unenforceable, the parties shall substitute for the affected provision an enforceable provision that approximates the intent and economic effect of the affected provision. The failure or delay by either party to enforce any term of the Agreement shall not be deemed a waiver of such term.
17.2 You may not assign the agreement or any of its rights or obligations there under, if not provided otherwise by the agreement.
17.3 Any notice required to be given under this agreement shall be sufficiently given if:
(i) delivered personally,
(ii) sent by courier with proof of delivery,
(iii) sent by registered mail,
(iv) sent by e-mail or
(v) made available via the RideOn Driver’s Portal or RideOn App. Any notice which is sent or dispatched in accordance with this clause shall be deemed to have been received:
(i) if delivered personally, at the time of delivery to the party;
(ii) if delivered by courier, on the date stated by the courier as being the date on which the envelope containing the notice was delivered to the party;
(iii) if sent by registered mail, on the 10th day after handing the document over to the post office for delivery to the party;
(iv) if made available via the RideOn Driver’s Portal or the RideOn App, or
(v) if sent by e-mail, on the day the party receiving the e-mail confirms receiving the respective e-mail or on the 2nd day following the dispatch of the e-mail provided that the sender has not received an error notice (notifying that the e-mail was not delivered to the party) and has sent the e-mail again on the next calendar day and has not received a similar error notice.